Things To Do Immediately After An Accident-AIG

Things To Do Immediately After An Accident
In the event of a third party claim
Please do not discuss the issue of liability with any third party or his/her/their representatives and no compromise or settlement is to be made or arrived at without our knowledge and consent.
All correspondences received in connection with a road accident shall be forwarded to us unacknowledged and we will make the appropriate acknowledgement on your behalf.
Should you be served with any summons, please send such documents to us by express registered post immediately thereafter.
Failure to adhere to the above instructions may prejudice your rights or protection under your insurance policy
Do you know, as an AIG General Insurance motor policy holder, you have a 12 months repair warranty?
"Auto Repair Warranty"
This warranty is valid for a period of 12 months from the date of issuance.
This warranty is non-transferable and will cease to be effective once you sell, transfer ownership of the insured vehicle within the warranty period or if your policy is not renewed with us within the warranty period or if you attempt to carry out any repairs other than getting repairs done by one of our approved panel workshops.
This warranty does not apply to:
1. Normal wear and tear;
2. Any area not damaged in connection to the accident concerned;
3. Third party's vehicles' damage;
4. Replacement of parts except for defective parts replace which was caused by incorrect installation done by our approved panel workshop or if the replacing parts are found to be defective at the time of installation;
5. Used parts and non-original parts, except for defective parts replace which was caused by incorrect installation done by our approved panel workshop.
Parts for Parts Replacement ...Say 'NO' to Contract Repair
"Part for Part Replacement"
Our repair claim approvals are based on a 'Part-for-Part-Replacement' basis. Precisely, if a part was damaged beyond repair, such part will be replaced. Our claim process allows you to have access to information as follows:
Approved spare parts ;
Price of replaced spare parts; and
Labour charges.
Upon approving a claim, we will provide an explanation on the scale of betterment, average clause and policy excess.
Our approved panel workshops know what are the approved parts and will repair the damaged vehicle up to manufacturer's specifications and to a road-worthy condition. This approach enables policyholders an opportunity to be made aware, understand and report to us repairs which were not carried out in accordance with our approval.
What is CTC Spot Check?
"Claim Technical Control ("CTC") Program"
We support the CTC program with the objective to promote professionalism and integrity in our claim process.
This program consists of the following:
A wide network of approved panel workshops and loss adjusters which adhere strictly to our corporate policy.
In-house technical assistance and unscheduled spot checks.
Fraud detection.
Complaint resolution.
Check Your Car Repair Status via SMS?
Auto Triggering
The claim system will automatically be triggered and SMS you with regards to the following:
1. The first message will be sent confirming that your claim has received prompt attention upon vehicle being checked in to our approved panel workshop.
2. The second SMS message is sent when repair is authorized or when an adjuster is assigned for your claim.
3. The third and last SMS message is sent when your vehicle is ready for delivery.
Mobile Interactive
You may check your vehicle repair status at anytime by sending a SMS request to 36600.
Windscreen Repair Vs Windscreen Replacement
"Windscreen Repair Against Windscreen Replacement"
You are advised to repair your damaged windscreen instead of replacing it for the following reasons:
1. Original windscreen will not be removed as replacement of windscreen may affect manufacturer's rubber seal;
2. Lifetime repair warranty by our panel workshop, Glass Mechanic Sdn. Bhd. ;
3. Replacement of windscreen effectively terminates your windscreen insurance coverage. However, by repairing your windscreen, your insurance coverage continues.
Did you know that certain "COMMON PRACTICES" may jeopardise or affect your rights to a claim?
Non-disclosure of change in risk exposure e.g. modifications to the vehicle.
Using private cars to carry fare-paying passengers.
If you leave your car engine running, unattended and unlocked, this could be construed as negligence and affect your rights to recovery.
Another example of negligence would be letting potential buyer to test drive your vehicle without your presence.
SO, BEWARE. PROMPLTLY INFORM US ABOUT ANY CHANGE TO RISK EXPOSURE AT ALL TIMES.
http://sseven-aig.blogspot.com/2008/08/motor-insurans.html