Travel Claims Procedurs - AIG

Travel
Claims Procedures
Notify AIG General Insurance personnel/Agent immediately after the incident.
For prompt claim processing, please ensure that following general documents are submitted.
Documents Required
Fully completed Travel Claim form (incomplete form may cause delay in processing)
Original Insurance Certificate & Proposal Form
Original used air ticket & boarding pass
Other Supporting Documents
Medical Expenses
Original Medical Bills/Invoices
Original Payment Receipt issued by the clinic/hospital
Original Medical Report/Diagnosis note duly certified by the attending Physician
Flight Delay
Letter from airline confirming the delay duration (in number of hours), actual departure time and reason for the delay.
Flight Misconnection
Letter from airline confirming the actual time of arrival at the airport of the transit point and actual departure time of the connecting flight.
Original receipts for hotel accommodation, restaurant meals or refreshment.
Baggage Delay
Property Irregularity Report
Letter from airline confirming the delay duration (in number of hours), the reason for the delay and their offer of compensation.
Original receipts for emergency purchases of essential clothing & toiletries during the delay duration.
Baggage Loss
Property Irregularity Report
Letter from airline confirming the loss and their offer of compensation
Original receipts for items claimed
Baggage Damage
Property Irregularity Report
Letter from airline confirming the damage and their offer of compensation
Photographs depicting the damage
Original quotation or receipt for repair
Original purchase receipt of the damaged luggage
Trip Cancellation & Trip Curtailment
Original invoice and payment receipts confirming the full amount paid
Tour Fare breakdown charges & travel itinerary
Letter from Travel agent confirming the refund amount. If nil refund, to state reason
If the cause of cancellation/curtailment is due to medical condition of an immediate family member, to provide Proof of relationship, e.g. birth certificate or marriage certificates. If due to death, also enclose the Death Certificate.
Medical Report and to provide details of all normal attending physicians.
Loss of Travel Document
Original receipts for additional hotel accommodation, land transportation cost & communication expenses
Original police report & official translated copy of the report, if report is not in English
Insured's account on the exact description of the incident
Loss of Money
Original Police report obtained at the place of loss
Official translated police report, if report is not in English.
Insured's account on the exact description of the incident
http://sseven-aig.blogspot.com/2008/08/travel.html